E-resources Service Status
Issues with Library Search or e-resources will be posted here as we find out about them - if you are experiencing a problem which is not mentioned here please contact us.
Access issues with ProQuest Ebook Central
Access to ProQuest Ebook Central has been working intermittently since Friday 16th January, with some users reporting no access due to their IP range.
If you are affected by this, ProQuest have requested that you delete all existing cookies for that browser. You can do this manually, or by clicking this link:
Once this link has deleted your Ebook Central cookies, it will redirect you to the Ebook Central landing page. After this, please try the original link to the book again and access should be restored.
You can also try:
- Using a private/incognito browser
- Using a different browser, e.g. Chrome, Microsoft Edge, Firefox
Additional ProQuest guide to deleting cookies:
Library Search Links error message "Header too large"
Some users have reported issues when trying to access eResources from Library Search. Users are accessing links on Library Search but are presented with a 400 error message, stating that the Header is too large. We are very sorry about if you have experienced this issue. The service provider has been contacted and we hope to get a solution soon. In the meantime there are some workarounds that are working in most cases.
Some quick solutions include clearing cookies, using a private browser session to access material, or to access the material from the .
Please open this post to see details on workarounds.
(Resolved) Links from reading lists/Talis not connecting to resource
There is an outage affecting links from Talis reading lists to Library Search. Our supplier is actively working on the affected systems to restore full functionality as quickly as possible. In the meantime you can access the resource directly via Library Search. We appreciate your patience while this issue is resolved.