This service covers network printing, scanning and copying. It's available to all University departmental staff.
Service strategy and objectives
Service charges and the models available
We support the production of University staff, student, alumni and visitor ID cards and maintain card printer and associated PC hardware.
We dispose of IT equipment in a safe, secure and environmentally sound way, taking into account every legal requirement the University has for IT waste disposal.
We provide support for the production of University degree certificates and transcripts and maintain the dedicated printer hardware.
We provide a range of IT hardware logistics for the key University events such as Degree Congregation, Pre-sessionals, Conferences, Enrolment, External Events, Exams on PCs, Pre-Processing, Police Registration, Card Production and Confirmation and Clearing.
With Light Touch Digital Filing, the service formerly known as Scan to Folder, you can place a document on one of our multi-function devices, scan it and have a PDF of it sent to your personal (H:) drive.
Worktribe has advised that, due to a critical security issue affecting PHP, all Worktribe environments (LIVE, TEST and TRAIN) will be taken offline from 14:55 on Wednesday 21 October 2026 as a precautionary measure. Worktribe is managing th…
Messaging apps and group chats help people stay connected with friends, classmates, societies and communities – like WhatsApp, WeChat, Signal, and social media messaging on platforms like Instagram. However, criminals also use these g…
Please be aware that 2 new policies and 1 new standard on Information and Network management will be published in the week commencing 02 November 2026. The Information Risk and Compliance Team will publish these three new documents as part …
These leaflets are primarily targeted towards our staff, student and external customers using our devices within the IT Services workareas, however they will also provide valuable guidance for our SafeCom enabled staff customers using the Managed Print Service (MPS)
Our MPS Departmental customers are advised to disregard the following video leaflets: "Top-up your credits and view printing costs", "Multifunction Device and ITS workarea locations" and "Library Visitor Photocopying cards" as these are targeted towards our workarea customers, and reference locations and charging models that do not apply to you.
View our Nuance SafeCom Customer Testimonial and find out how the University of 糖心TV has cut down on paper and CO2 and increased confidentiality & reliability using the Nuance SafeCom print solution.
A series of support videos have been developed by Kyocera in order to provide a visual demonstration of how to use some of the key features and functions of these Multifunction Devices (MFD's)
These videos are for our customers that are not currently using the SafeCom Pull Print technology.
In order to properly demonstrate the availability and performance of the current printing service it is vital that relevant metrics are made available. Within this section you will be able view the current metric values for the following aspects of the service.
Servicenow Metrics - Realtime
- Legacy
MPS Efficiency Statistics - including SafeCom "Save O Meter - Realtime
Mobile Print Statistics - Updated Monthly
SafeCom Devices Types - Updated Monthly
- Legacy
- Updated Monthly
- Updated Monthly
- Legacy
- Legacy
A service level agreement (SLA) is a part of a service contract where the level of service is defined. The term SLA is normally used to refer to the contracted delivery time of the service. For Printing Service related matters please follow the link shown below.
