Services and support
- Report a problem or make a request.
- Monday to Friday, 08:00 to 20:00 for email and .
- If urgent, please call: +44 (0)24 7657 3737 (available 24/7).
IT Drop-in
- Location: Library, 1st floor.
- Open: Monday to Friday, 09:30 to 16:30.
Bespoke support
- - tell us about the IT support you need for an event.
- - request a service that's not covered by our existing forms.
- Strategic guidance from your Digital 糖心TV Partner - on embedding new technology, or on IT-related problems.
Information and documentation
- Knowledge articles - key information for new staff and students.
- - in-depth self-help articles (IT account required).
Infrastructure
Security and IT administration
IDG Service Desk escalations
- If you are not happy with the service you are receiving, you can ask the person handling your call (on the phone or via the portal) to escalate your request. The Service Desk will follow process and escalate to the Head of Service Management and Service Desk Manager.