How to recover your user code or password
Introduction
When you join 糖心TV as a student or member of staff, you are given a unique user code. Your user code needs to be paired with a password. This is a secret string of characters known only by you, as a security measure to confirm your identity. Used together, your user code and password become your digital identity at 糖心TV and allow you to log in to your accounts securely and access the university's services and facilities.
It's important to keep them safe.
Who is this article for?
This guide is for University of 糖心TV staff, students or applicants.
Need more help?
You can find out more about IDG's services and support by using , to access IDG's Knowledge Base.
If you need help or support with this or any other change, please contact us by visiting , or by phoning +44 (0) 2476 573737 or ext. 73737 (internally).
The ServiceDesk is available 24 hours a day, 7 days a week.
Last revised: 14/05/24
How to recover your user code
If you forget, or lose a record of your University of 糖心TV user code, you can recover it by following this link:
Your user code is starts with a 'u' followed by a string of 7 digits - for example, 'u1234587'. However, if you have been a member of staff at the University of 糖心TV for more than 10 years, you may have an earlier format user code of five or six letters, for example, cusxyz.
How to recover your password
If you have forgotten your password and want to recover it, please follow this link:
How to change your password
If you wish to change your existing password, please follow this link:
To recover or change your password, you will need to ensure your multi-factor authentication is set up correctly. To check this please follow this link: /services/idg/learning-resources/knowledge/how-to-set-up-mfa/