Report a fault
Report a fault
Use Invida Resolve to submit requests and receive updates
Report online
Use Invida Resolve in your web browser.
- No download required
- Submit and track requests
Use the app
Download to your device.
Report it right - follow these steps
Choose the correct location
Select the right building or block, floor and room.
Add a photo
A clear image helps us understand the issue more quickly.
Describe the problem clearly
What to say: "Shared bathroom toilet in Block A, Flat 12 won't flush. Water rises when flushed. Started this morning. Photo attached.
What to avoid: "Toilet broke."
Check before you send
- Has it already been reported?
- Is the fault in your room, or in a communal area you have seen yourself?
- Please don't submit tickets for friends or colleagues in other locations.
What if it's an urgent issue?
Urgent issues should always be reported via Community Safety on +44 (0)24 765 22222. This includes:
- Flooding
- A smell of gas
- Dangerous electrics
- Major security concerns
These should be reported through the emergency route, not as a routine job.
Need help getting started?
If you're unable to download the Invida Resolve app, you can report a fault online using your web browser.
Simply access the from your device.