"Login Failure"
Campus Staff and Other University 2-factor VPNs
Campus Staff VPN:
Login authorization requirements: Single Sign-On credentials only
If you are connecting to the Campus VPN service, using the Cisco Any Connect Secure Mobility Client, your connection should be campusvpn.warwick.ac.uk/staff
The 鈥淟ogin failed鈥� error message appears when you have entered an invalid username or password combination.
Make sure you enter your single sign-on (SSO) username and password credentials correctly.
Note: the 鈥淟ogin failed error message window/s will keep appearing if you continually enter your SSO credentials incorrectly.
Campus VPN Login:
Using Web browser connection URL:
Unsuccessful SSO credentials entered: 鈥淟ogin failed鈥�
Using Cisco AnyConnect client connection: campusvpn.warwick.ac.uk/staff
When connecting via the Cisco AnyConnect client, make sure that campusvpn.warwick.ac.uk is the connection you are connecting to, and displayed in the 'Connect' box. If you continually get the 鈥淟ogin failed鈥� error message, first ensure you are entering your correct SSO credentials. If still failing, you may need to change/reset your password.
Unsuccessful SSO credentials entered: 鈥淟ogin failed鈥�
Other University 2-factor VPNs:
Login Authorization requirements: Single Sign-On credentials + 2-factor Token Key-Fob code or One Time Password (OTP)
If you are connecting to a 2-factor VPN service, your connection should be campusvpn.warwick.ac.uk/name.
E.g. campusvpn.warwick.ac.uk/its = the 2-factor VPN service for IT Services staff only.
Note:
- You will only see the 2-factor login prompt window if you have entered your SSO credentials correctly
- After entering your OTP Token code, you are still unable to connect; you may need your Token Key-fob resynchronized with the FortiAuthenticator 2-factor system. Contact the Service Desk to resynchronize your 2-factor Token.
Using Web browser connection URL:
Successful SSO credentials entered: OTP prompt
Unsuccessful SSO credentials entered: 鈥淟ogin failed鈥�
Using Cisco AnyConnect client connection: campusvpn.warwick.ac.uk/its
Successful SSO credentials entered: OTP prompt
Unsuccessful SSO credentials entered: 鈥淟ogin failed鈥�
Password Resets:
Occasionally your password can get out of sync across the centrally managed systems, which can prevent you from logging in. Try changing your password and log in again.