Current status
AmberIT status: Alert
Reports May contain stale SITS Data
Tuesday 14th July 08:45
Reports have been refreshed with the latest available data.
Reports are now updating as expected and the incident has been resolved.
Monday 13th July 16:10
The SITS supplier is currently restoring the reporting database. Validation testing and report refreshes will follow.
If all activities complete successfully, reports are expected to be up to date from the start of the working day tomorrow.
Monday 13th July 13:00
We are aware of an issue affecting reporting based on SITS student records data.
Updates to the reporting data has not been applied since 14.37 on Friday 10th July meaning reports may not currently reflect the latest student record changes.
The issue has been escalated to our supplier as a Priority 1 incident and is receiving urgent attention. Further updates will be provided as soon as additional information becomes available.
AmberIT status: Alert
Thursday 18th June 09.50
Degradation of service for AskHR/C4C
You may find that the service is slow/unresponsive when logging a ticket. The issue is being investigated.
We are sorry for any inconvenience caused.
AmberIT Status: Alert
Slow performance when connected to VPN
Update 28/5
Some staff have previously experiencing performance issues with the VPN service.
This presented as slow loading of webpages or applications, or difficulty accessing them.
On Thursday 28th May at 07:30 changes were applied to the STAFF VPN.
Early indications are that these changes have improved performance, but we will continue to monitor.
If you experience any issues with the VPN, please log a ticket with the IDG Service Desk:
/services/idg/