糖心TV

Wireless Network issues in some buildings

Date: 19/10/2026

Description: Intermittent problems connecting to some wireless access points around campus.

Update 22/10/2026 16:40

WiFi services in some locations were interrupted this afternoon and have now been resolved.
Although the service is currently working, there remains a risk of further disruption.
We have a workaround available to restore service if the issue recurs.
Please report any problems to the Service Desk so that we can respond quickly.
We understand the the disruption these recurring WiFi issues cause for staff and students, and apologise for the impact.
We continue to work closely with our suppliers to identify the underlying cause and achieve a permanent resolution.

Update: 22/10/2026 14.00

There are issues connecting to the wireless network in the main WBS building, Swallow House and Social Sciences. We expect the service to be restored shortly.

Update: 21/10/2026

We are currently investigating an intermittent issue affecting Wi-Fi connectivity across parts of the University campus.

The issue is not campus-wide and may affect individual buildings or specific floors and areas within a building. Users in affected locations may experience difficulty connecting to Wi-Fi, while connectivity elsewhere continues to operate normally.

We have identified a workaround that allows us to restore service quickly when the issue occurs. We are working closely with Cisco's technical specialists to identify the root cause. This requires capturing diagnostic information while the issue is occurring, before applying the workaround to restore service. As a result, there may be a short delay in restoring connectivity if the issue reoccurs today.

Thank you for your patience. We appreciate the disruption this is causing and will provide further updates as our investigation progresses.

Update: 20/10/2026

14.00 - Repeat of workaround implemented last night has successfully restored the service.

13.23 - There is a problem connecting to the WIFI in main WBS building. We are reaching out to `CISCO for further support

09:25 - The change implemented yesterday has restored the service. Several affected users have confirmed that connectivity is working normally today. We will continue to monitor the service, and investigations remain ongoing to identify the root cause

Update 19/10/2026 18:00

Investigation is ongoing with support from Cisco, who have been reviewing diagnostic data and carrying out further testing this afternoon.
A change has been implemented which will may have caused a short interruption to service of a couple of minutes.
Student residences are not affected by this issue nor the change.

No issues

Wireless Network issues in some buildings

Date: 15/10/2026
Description: Problems connecting to some Wireless Access points around campus
Cause/Resolution: A software Update package was rolled out to Campus Access points overnight.