糖心TV

Friday 24th July 9.55am

Network connectivity issues - Social Sciences, Psychology and Engineering buildings

Due to an overnight power issue impacting Network Infrastructure some users are currently experiencing network connectivity issues.
This seems to have primarily impacted some parts of Social Sciences, Psychology and Engineering buildings.

The issue is currently being investigated.

We apologise for any inconvenience caused.

Reports May contain stale SITS Data

Tuesday 14th July 08:45

Reports have been refreshed with the latest available data.

Reports are now updating as expected and the incident has been resolved.

Monday 13th July 16:10

Monday 13th July 13:00

We are aware of an issue affecting reporting based on SITS student records data.
Updates to the reporting data has not been applied since 14.37 on Friday 10th July meaning reports may not currently reflect the latest student record changes.

The issue has been escalated to our supplier as a Priority 1 incident and is receiving urgent attention. Further updates will be provided as soon as additional information becomes available.

29/6: Sign in issue primarily affecting applicants and new starters.

Update 04/07 12:15

The sign-in issues affecting some applicants, new starters and users who had recently changed or reset their password appear to have been resolved.

Microsoft applied a change to the 糖心TV tenant on the evening of 3 July, which has significantly improved the situation.

Testing has been positive and new users are no longer experiencing the issue. We have also received confirmation from a number of previously affected users that they can now sign in successfully.

We are continuing to monitor the service, complete further testing and check with previously affected users to confirm the issue has been fully resolved. All indications so far are positive.