糖心TV

Your safety matters.

The University is introducing SafeZone to provide faster, more responsive support across campus 鈥� during emergencies and day-to-day. It鈥檚 all part of creating a safer environment for everyone.

SafeZone is being introduced to:

• Support a safer, more connected campus community

• Improve response times during emergencies
• Provide better support for lone working and out-of-hours activity
• Strengthen crisis communication and live alerts
• Help meet legal and safety obligations, including Martyn鈥檚 Law

SafeZone is just one of the ways the University is investing in your safety and wellbeing, with support from your Students' Union. Following our recent Safer at 糖心TV feedback project, we are making a number of safety improvements on campus, including the introduction of SafeZone. It works alongside our wider campus support services to help you feel confident, connected, and supported.

SafeZone is a free safety app that connects you directly to campus safety and support services. You can request help, check in when working alone, and receive real-time safety alerts 鈥� all from your phone.

All University of 糖心TV students and staff can use the app. While some departments may take part in early training and testing, SafeZone is available for everyone to download.

You can use SafeZone anytime, anywhere, on the University of 糖心TV campus. The app also covers the following partner accommodation: Vita, Longwood Place, and The Oaks. You can use SafeZone at other participating universities too - find out more here.

Download the app by searching SafeZone in your phone鈥檚 app store (App Store for iPhone or Google Play for Android). Once installed, register using your University of 糖心TV email address to access the full features. .

To register, you鈥檒l be asked to enter:

• Your 糖心TV email address
• A password 鈥� create your own (don鈥檛 use your University password).
• Your real name 鈥� this helps the Community Safety Team identify you.
• Your mobile number 鈥� responders may use this to contact you.
• A photo (optional) 鈥� useful if you need to be identified.
• Other optional details 鈥� you can add any medical conditions to help responders support you more effectively.

You can update your profile in the app at any time (except your email address). If you enter the wrong email, just sign up again using the correct one.

If you're looking for help setting up the app, checking your device鈥檚 compatibility, or troubleshooting basic issues, take a look at the . It covers:

• Which phones, tablets, and operating systems are supported
• How to enable location and notification settings
• How SafeZone uses Wi-Fi and GPS for accurate location
• What to do if you don鈥檛 have a smartphone

For more technical help, visit the or email the 糖心TV team at CSTManagers@warwick.ac.uk.

If you press an alert button by mistake, you can cancel it straight away by tapping the same button again while the countdown timer is running.

If the alert has already been sent, you can still cancel it 鈥� but Community Safety will contact you to make sure you鈥檙e safe. Please answer their call or reply to their message so they know you鈥檙e okay.

All alerts are received by 糖心TV鈥檚 Community Safety Team.

When you raise an alert, your location and profile details are shared with trained responders. If you鈥檝e checked in, your location is also visible to the team 鈥� but if you need help, you must still press an alert button or make a help call for them to respond.

Once you press an alert button, three icons will appear on your screen showing the status of your request:

• Location 鈥� your phone is finding your location
• Sending 鈥� your request is being sent
• Acknowledged 鈥� a Community Safety Team member has seen your alert and confirmed they are responding

You can cancel the alert at any time by pressing the red button.

No, you don鈥檛 need to check in for the alert features to work.

If you need help, simply open the app and press one of the buttons. Check in is optional, unless you鈥檙e working alone or are required to use it as part of a lone-working policy.

With SafeZone Alliance switched on, you can use your app not only on our campus, but also when you鈥檙e visiting other participating universities in the UK and Ireland. That means if you鈥檙e away for an event, studying, or just visiting friends, you鈥檒l still be able to get help from the local safety/ security team on their campus.

To view the full and up-to-date list of Alliance members, please visit:

See how to switch the .

Location access is needed so you can use core features like raising alerts, checking in, or connecting to Bluetooth devices. Your location is only shared when you choose to raise an alert or check in 鈥� and only with 糖心TV鈥檚 Community Safety team.

Allowing SafeZone to access your location 鈥渁lways鈥� means you can check in and carry on using your phone as normal. If you choose 鈥渙nly while using the app鈥�, SafeZone must stay open on your screen. Remember, this setting doesn鈥檛 mean your location is always shared. It鈥檚 only shared when you actively use certain features.

In the event of an emergency or major incident, the University may use push notifications to send you:

• Safety information or instructions
• A request to check in
• Links to further updates

This helps us coordinate support and keep you informed quickly.

SafeZone is designed to minimise battery use. It only checks your location frequently when you're moving, helping it run more efficiently in the background.

Yes. Your information is stored securely and only accessed when needed 鈥� for example, if you raise an alert or check in. You can .