Recent changes for /services/feedbackcomplaints/

Staff feedback and complaints

Student Complaints and Academic Casework Team — Mon, 15 Sep 2025 08:54:30 GMT

Last updated: 09:54, Mon 15 Sept 2025 by Lynsey Woolley-Khan

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External groups or individuals submitting feedback or complaints

Student Complaints and Academic Casework Team — Thu, 24 Oct 2024 08:40:28 GMT

Last updated: 09:40, Thu 24 Oct 2024 by Nathan Morris

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Student feedback and complaints

Student Complaints and Academic Casework Team — Mon, 29 Jul 2024 08:26:06 GMT

Last updated: 09:26, Mon 29 Jul 2024 by Nathan Morris

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Feedback and Complaints

Student Complaints and Academic Casework Team — Mon, 29 Jul 2024 08:25:49 GMT

Last updated: 09:25, Mon 29 Jul 2024 by Nathan Morris

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Student Complaints Resolution Procedure

Student Complaints and Academic Casework Team — Fri, 19 Jul 2024 08:46:06 GMT

Last updated: 09:46, Fri 19 Jul 2024 by Nathan Morris

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Student Complaints

Student Complaints and Academic Casework Team — Thu, 03 Aug 2023 13:25:34 GMT

Last updated: 14:25, Thu 3 Aug 2023 by Nathan Morris

Stage 3: Formal Institutional Review and Final Resolution

Student Complaints and Academic Casework Team — Thu, 03 Aug 2023 12:39:39 GMT

Last updated: 13:39, Thu 3 Aug 2023 by Nathan Morris

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Stage 2: Formal Departmental Investigation and Resolution

Student Complaints and Academic Casework Team — Thu, 03 Aug 2023 12:39:25 GMT

Last updated: 13:39, Thu 3 Aug 2023 by Nathan Morris

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Stage 1: Frontline / Local Resolution

Student Complaints and Academic Casework Team — Thu, 03 Aug 2023 12:39:00 GMT

Last updated: 13:39, Thu 3 Aug 2023 by Nathan Morris

Section 9 of the Student Complaints Resolution Procedure

Student Complaints and Academic Casework Team — Thu, 03 Aug 2023 12:35:05 GMT

Last updated: 13:35, Thu 3 Aug 2023 by Nathan Morris

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Stage 3: Formal Institutional Review and Final Resolution

Student Complaints and Academic Casework Team — Thu, 03 Aug 2023 12:34:13 GMT

Last updated: 13:34, Thu 3 Aug 2023 by Nathan Morris

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Section 7 of the Student Complaints Resolution Procedure

Student Complaints and Academic Casework Team — Thu, 03 Aug 2023 12:32:11 GMT

Last updated: 13:32, Thu 3 Aug 2023 by Nathan Morris

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Section 5 of the Student Complaints Resolution Procedure

Student Complaints and Academic Casework Team — Thu, 03 Aug 2023 12:08:59 GMT

Last updated: 13:08, Thu 3 Aug 2023 by Nathan Morris

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Student feedback and complaints A-Z

Student Complaints and Academic Casework Team — Wed, 03 Nov 2021 12:14:13 GMT

Last updated: 12:14, Wed 3 Nov 2021 by Alison Bell

Concerns about making a complaint

Student Complaints and Academic Casework Team — Wed, 03 Nov 2021 12:12:43 GMT

Last updated: 12:12, Wed 3 Nov 2021 by Alison Bell

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The Formal Complaints Process

Student Complaints and Academic Casework Team — Wed, 03 Nov 2021 12:11:11 GMT

Last updated: 12:11, Wed 3 Nov 2021 by Alison Bell

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How do I make a Complaint?

Student Complaints and Academic Casework Team — Wed, 03 Nov 2021 12:09:26 GMT

Last updated: 12:09, Wed 3 Nov 2021 by Alison Bell

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Section 10 of the Student Complaints Resolution Procedure

Student Complaints and Academic Casework Team — Mon, 30 Sep 2019 13:14:48 GMT

Last updated: 14:14, Mon 30 Sept 2019 by Nathan Morris

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Section 4 of the Student Complaints Resolution Procedure

Student Complaints and Academic Casework Team — Mon, 30 Sep 2019 12:25:22 GMT

Last updated: 13:25, Mon 30 Sept 2019 by Nathan Morris

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Stage 2: Formal Departmental Investigation and Resolution

Student Complaints and Academic Casework Team — Mon, 30 Sep 2019 12:21:13 GMT

Last updated: 13:21, Mon 30 Sept 2019 by Nathan Morris

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Section 3 of the Student Complaints Resolution Procedure

Student Complaints and Academic Casework Team — Mon, 30 Sep 2019 12:16:32 GMT

Last updated: 13:16, Mon 30 Sept 2019 by Nathan Morris

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Section 2 of the Student Complaints Resolution Procedure

Student Complaints and Academic Casework Team — Mon, 30 Sep 2019 11:52:44 GMT

Last updated: 12:52, Mon 30 Sept 2019 by Nathan Morris

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Student feedback

Student Complaints and Academic Casework Team — Fri, 24 May 2019 14:29:41 GMT

Last updated: 15:29, Fri 24 May 2019 by Nathan Morris

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General Feedback for the University

Student Complaints and Academic Casework Team — Fri, 09 Mar 2018 11:01:53 GMT

Last updated: 11:01, Fri 9 Mar 2018 by Nathan Morris

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What is a Complaint as opposed to an Appeal?

Student Complaints and Academic Casework Team — Wed, 24 Jan 2018 15:26:57 GMT

Last updated: 15:26, Wed 24 Jan 2018 by Alison Bell

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Stage 1: Frontline / Local Resolution

Student Complaints and Academic Casework Team — Thu, 28 Sep 2017 11:32:05 GMT

Last updated: 12:32, Thu 28 Sept 2017 by Alison Bell

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Section 8 of the Student Complaints Resolution Procedure

Student Complaints and Academic Casework Team — Thu, 28 Sep 2017 11:27:26 GMT

Last updated: 12:27, Thu 28 Sept 2017 by Alison Bell

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Section 1 of the Student Complaints Resolution Procedure

Student Complaints and Academic Casework Team — Thu, 28 Sep 2017 11:11:28 GMT

Last updated: 12:11, Thu 28 Sept 2017 by Alison Bell

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External groups or individuals submitting feedback or complaints

Student Complaints and Academic Casework Team — Thu, 04 Aug 2016 11:55:10 GMT

Last updated: 12:55, Thu 4 Aug 2016 by Nathan Morris

Stage 2: Formal Departmental Investigation and Resolution

Student Complaints and Academic Casework Team — Thu, 04 Aug 2016 11:52:01 GMT

Last updated: 12:52, Thu 4 Aug 2016 by Nathan Morris

Submission form for External Complaints

Student Complaints and Academic Casework Team — Mon, 14 Dec 2015 15:30:13 GMT

Last updated: 15:30, Mon 14 Dec 2015 by Nathan Morris

Who can make a complaint?

Student Complaints and Academic Casework Team — Tue, 06 Oct 2015 10:44:14 GMT

Last updated: 11:44, Tue 6 Oct 2015 by Nathan Morris

Frequently asked questions about student feedback and complaints

Student Complaints and Academic Casework Team — Wed, 09 Sep 2015 08:54:37 GMT

Last updated: 09:54, Wed 9 Sept 2015 by Nathan Morris

Section 11 of the Student Complaints Resolution Procedure

Student Complaints and Academic Casework Team — Thu, 27 Aug 2015 08:21:41 GMT

Last updated: 09:21, Thu 27 Aug 2015 by Nathan Morris

Section 6 of the Student Complaints Resolution Procedure

Student Complaints and Academic Casework Team — Wed, 26 Aug 2015 16:35:53 GMT

Last updated: 17:35, Wed 26 Aug 2015 by Nathan Morris

Stage 3 Formal Institutional Review and Final Resolution Form Submission

Student Complaints and Academic Casework Team — Tue, 02 Sep 2014 14:09:15 GMT

Last updated: 15:09, Tue 2 Sept 2014 by Saya Dunford

Stage 2 Form Submission

Student Complaints and Academic Casework Team — Tue, 02 Sep 2014 11:35:52 GMT

Last updated: 12:35, Tue 2 Sept 2014 by Saya Dunford

General Feedback Form

Student Complaints and Academic Casework Team — Thu, 11 Jul 2013 16:19:00 GMT

Last updated: 17:19, Thu 11 Jul 2013 by Julia Rogers